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Disagreements, disputes, and all-out war :

by Scott, Gini Graham.
Published by : AMACOM, (New York :) Physical details: xiii, 226 p. : ill. ; 23 cm. ISBN:9780814480632 (pbk.); 0814480632 (pbk.).
Subject(s): Conflict management. | Interpersonal conflict. | Conflict (Psychology)
Year: 2008
Online resources:
List(s) this item appears in: KUK-01/15
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Item type Current location Call number Copy number Status Date due Barcode
General Collection General Collection Kukum Library
General Stacks 		K 303.69 SCO (Browse shelf) 15/29-K Available 39825

Includes bibliographical references and index.

Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities.

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