| 000 -LEADER |
| fixed length control field |
00789 a2200253 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
| control field |
20190306153424.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
| fixed length control field |
190306b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
| International Standard Book Number |
0071244409 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
| International Standard Book Number |
9780071244404 |
| 040 ## - CATALOGING SOURCE |
| Original cataloging agency |
SB-HoCHE |
| Transcribing agency |
SB-HoCHE |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
| Classification number |
658.87 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
| Personal name |
Fitzsimmons, James A. |
| 245 ## - TITLE STATEMENT |
| Title |
Service management : |
| Remainder of title |
operations, strategy, and information technology / |
| Statement of responsibility, etc |
James A. Fitzsimmons, Mona J. Fitzsimmons |
| 250 ## - EDITION STATEMENT |
| Edition statement |
5th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
| Name of publisher, distributor, etc |
McGraw Hill : |
| Date of publication, distribution, etc |
©2006. |
| Place of publication, distribution, etc |
Boston. |
| 300 ## - PHYSICAL DESCRIPTION |
| Extent |
605 pages : |
| Other physical details |
illustrated ; |
| Dimensions |
25 cm. |
| 500 ## - GENERAL NOTE |
| General note |
Includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
| Topical term or geographic name as entry element |
Retail trade--Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
| Topical term or geographic name as entry element |
Hospitality industry--Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
| Topical term or geographic name as entry element |
Industrial management |
| 9 (RLIN) |
3020 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
| Personal name |
Fitzsimmons, Mona J. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
| Source of classification or shelving scheme |
|
| Koha item type |
General Collection |