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The world of customer service / (Record no. 27170)

000 -LEADER
fixed length control field 00542 a2200193 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20160127092424.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160126b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780840064240
040 ## - CATALOGING SOURCE
Original cataloging agency SB-HoCHE
Transcribing agency SB-HoCHE
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gibson, Pattie
245 ## - TITLE STATEMENT
Title The world of customer service /
Statement of responsibility, etc Pattie Gibson
250 ## - EDITION STATEMENT
Edition statement 3rd edition
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Thomson South-Western
Date of publication, distribution, etc 2004
Place of publication, distribution, etc Australia
300 ## - PHYSICAL DESCRIPTION
Extent ix, 210 pages :
Other physical details illustrations,
Dimensions 27 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services 13
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type General Collection
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Date checked out Cost, replacement price Price effective from Koha item type
          Kukum Library Kukum Library Reserved 2016-01-14 11 KRES 658.812 GIB 50934 2018-03-28 2018-03-28 456.00 2016-01-14 RESERVE
          Kukum Library Kukum Library Reserved 2015-09-29 4 KRES 658.812 GIB 50931 2018-07-19 2018-06-21 456.00 2015-09-29 RESERVE