Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed. - Boston. McGraw Hill : ©2006. - 605 pages : illustrated ; 25 cm.
Includes index
0071244409 9780071244404
Retail trade--Management
Hospitality industry--Management
Industrial management
658.87
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed. - Boston. McGraw Hill : ©2006. - 605 pages : illustrated ; 25 cm.
Includes index
0071244409 9780071244404
Retail trade--Management
Hospitality industry--Management
Industrial management
658.87
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