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Scott, Gini Graham.

Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict / Gini Graham Scott. - New York : AMACOM, c2008. - xiii, 226 p. : ill. ; 23 cm.

Includes bibliographical references and index.

Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities.

9780814480632 (pbk.) 0814480632 (pbk.)

2007017660


Conflict management.
Interpersonal conflict.
Conflict (Psychology)

HD42 / .S356 2008

303.6/9